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Not able to reset your password using the reset link?In the Re-enter password box, enter your new password again. You will need your Career Account Username and Password to: Log in to computers on campus Access Eduroam Wifi You will need your 10-digit PUID, username and date of birth. If you have forgotten you password, you can create a new password online if you filled out your security questions.

OUCU (OU Computer Username) e.g., zx123456If you are having problems signing in with your contact email address, try your OUCU instead.Your OUCU is your OU Computer Username. the email address we use to communicate with you Open the email and click on the Reset my password link. You can sign into your OU account with your password and one of the following credentials as your username:Signing into your OU account Resetting your password Not able to reset your password using the. Follow the instructions on the next page by entering your registered email address and Gemini will send you an email to your registered email address (please check your spam folder inbox, if you do not see the email in your inbox). Go.How do I change my password Select 'Reset your password' located on the sign in page.

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How we use your email addressesYour Contact details on your OU account lists three email addresses. Also have been sent your OUCU in one of the emails you got from the OU confirming your registration on your first OU module.When you're signed in you can find your OUCU in your Contact details on StudentHome.If you can't find your OUCU you will need to contact the Computing Helpdesk to be able to sign in. Finding your OUCUIf you use your OU Microsoft Office 365 account (and completed registration on your first OU module before 16 December 2020) then your OUCU is the first part of your email address e.g. L1234567) as your username. If you're trying to login using a username that is only one single letter followed by numbers, this is your PI and it won't work.You can no longer use your personal identifier (PI) (a single letter followed by numbers e.g.

You'll also receive a confirmation email. Press submit and you'll see a message on screen to say your password has been reset with a link to return to the sign in page. Follow the instructions on the Reset Password page to create your new password.

You can also call the Computing Helpdesk on the number below and choose the option for ‘problems resetting your password’. Back to top Not able to reset your password using the reset link?If you’re unable to reset your password using the Reset your password link or if you didn't receive the reset password email, you can email the Computing Helpdesk at speed up how quickly we can respond to your email, include any three of the six options of information listed below in your email message.If you have already emailed us and received an acknowledgement don’t send another email, as we are dealing with all emails as quickly as possible and will be in touch as soon as we can. You'll find lots of helpful information about password and personal security on the Get Safe Online website. special character: ! $ % ^ & * # ? + - _Make sure your password is strong and don't share it with anyone else. Your passwordYour password must be at least 8 characters long and be a combination of 3 of the following: Follow the instructions above to sign in.If you get locked out while trying to reset your password, wait 30 minutes and your account will unlock and you can try again.

Once you’ve sent your TMA, you need to resolve your access problems by contacting the Computing Helpdesk. You need to wait for confirmation it’s been received - if you haven’t received this within 12 hours you will need to submit it again.You should only send your TMA by email if you're unable to submit it using the electronic TMA system in StudentHome. You need to attach your TMA document file(s) to an email and send it to In the subject field you must put your Personal Identifier, your module code, and the tutor-marked assignments (TMA) number, all separated by a slash e.g.

It’s easier to remember if you try to visualise the words together. To create a strong password, simply choose three random words. Use a strong, separate password for each of your online accounts.

Favourite football or F1 team or other words easy to work out with a little background knowledge. Your username, actual name, or business name. Pick a phrase known to you, for example 'Tramps like us, baby we were born to run'' and take the first character from each word to get 'tlu,bwwbTr'. A line of a song that other people would not associate with you. SPlD$Rm4n – a variation of Spiderman, with letters, numbers, upper and lower case. However, don’t use these as they are well known examples.

Don't enter your password when others can see what you are typing. If you think that someone else knows your password, change it immediately. Never disclose your passwords to anyone else. When choosing numerical passcodes or PINs, do not use ascending or descending numbers (for example 4321 or 12345), duplicated numbers (such as 1111) or easily recognisable keypad patterns (such as 14789 or 2580).

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The OU will never ask you to do this.When you completed registration on your first module with the OU you’ll have been sent an email about general study resources, which included your OU email address.You can also find your OU email address in your Contact details on StudentHome.You’ll need your OU email address, ending and your OU password to sign in to your free Microsoft Office 365 account to access your emails. Do not send your password by email. An alternative to writing down passwords is to use an online password vault or safe. If you must write passwords down to remember them, encrypt them in a way that is familiar to you but makes them indecipherable by others. Don’t recycle passwords (for example password2, password3). Use a different password for every website, as if you use only one password, a criminal simply has to break that one to gain access to everything.

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Back to top Signing in from outside of the UKYou may find problems in signing into OU websites from some locations. We've produced some FAQs to help answer some of the questions you may have which can be viewed at Microsoft Office 365 FAQs. Google Apps for EducationGoogle Apps for Education has been decommissioned and OU email addresses in the format my.open.ac.uk are no longer accessible. You can find what your OU email address is on your Contact details on StudentHome.Take care to enter the email address correctly ending with ou.ac.uk - not open.ac.uk or my.open.ac.uk which is a common mistake.It's important to note that if you already have an Office 365 account through work or a personal subscription and you're currently signed in, you'll need to sign out before signing in again to access your OU account.For full details of what's included in the Office 365 package and help with signing in, see Microsoft Office 365. Microsoft Office 365As a registered student, you have free access to Microsoft Office 365 for the duration of your studies and for two years after you've finished.To sign in you'll need your OU email address (ending as your username and your OU password.

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